1. About UXcelerate

This website and the services offered through it are operated by Emilie Roussety trading as UXcelerate, a customer experience consultancy registered in Mauritius. References to "UXcelerate", "we", "us", and "our" refer to Emilie Roussety trading as UXcelerate.

Our principal place of business is Mauritius. We operate globally and serve clients across multiple jurisdictions.

2. Definitions

• "Client" / "you", the individual or business entity that purchases or engages UXcelerate's services.
• "Services", the consultancy services offered by UXcelerate, including the Client Experience Audit, Deep-dive Consulting, and Embedded Partnership offerings.
• "Deliverables", any written reports, strategy documents, frameworks, presentations, or other outputs produced by UXcelerate as part of a Service.
• "Engagement Letter", the written proposal or statement of work agreed between UXcelerate and the Client that defines the specific scope, timeline, and fees for a given engagement.
• "Confidential Information", any non-public information disclosed by either party in connection with an engagement.
• "Website", emilieroussety.com and all pages hosted under that domain.

3. Services and scope

CX & UX Audit

A fixed-scope review of the Client's customer experience across defined touchpoints, resulting in a written audit report with findings and a prioritised action plan. Specific scope is defined in the Engagement Letter.

Consulting

Advisory services delivered as project-based engagements or individual sessions, focused on CX and UX strategy for fintech companies. Format, deliverables, and duration are defined in the Engagement Letter or confirmed at the time of booking.

Retainers

Ongoing advisory access across three tiers, Momentum, Accelerate, and Full Throttle, for fintechs that want a senior CX and UX partner embedded in their growth. All retainers carry a minimum commitment of 3 months, after which they continue month to month. Scope, session frequency, and included outputs for each tier are described on our website and confirmed in the Engagement Letter.

Website descriptions are for illustrative purposes. The binding scope is set out in the Engagement Letter. In any conflict between the two, the Engagement Letter prevails.

4. Engagement process

An engagement is formed when the Client submits an enquiry and both parties agree in writing to proceed.

UXcelerate will issue an Engagement Letter setting out the agreed scope, timeline, fees, and any specific terms. The engagement commences upon the Client's written acceptance and receipt of any required deposit or payment.

Services are invoiced directly, in line with the payment terms recorded in the Engagement Letter. Payment is made either by bank transfer, or by card using a secure payment link issued by UXcelerate and hosted by our bank's payment provider. Card payment is being set up with our bank and will be available in due course. UXcelerate does not operate an online checkout, and no payment is taken through this website.

UXcelerate reserves the right to decline any enquiry or purchase at our discretion. Where a payment has already been made, a full refund will be issued promptly.

5. Fees and payment

Fees are set out in the Engagement Letter. For project engagements, fees are typically payable in instalments: an advance payment due on signature, an interim payment on completion of the agreed midpoint milestone, and a final payment on delivery of the final deliverables. UXcelerate is entitled not to commence work or reserve availability until the advance payment is received in full.

For retainer engagements, the monthly retainer fee is payable in advance on or before the day of each month specified in the Engagement Letter. Unused time within a billing period expires at the end of that cycle and does not carry forward unless agreed in writing. Work requested beyond the agreed monthly scope is quoted and agreed in writing before it is carried out.

Invoices for interim payments, final payments, additional work, expenses, and approved overages are payable within seven (7) days of the invoice date. Any revisions or additions beyond the agreed scope are quoted and agreed in writing before being carried out. All fees are quoted and payable in Euro (EUR).

If payment is not made when due, UXcelerate may suspend the Services and restrict access to deliverables without liability, and such suspension is not a valid reason for the Client to terminate or to withhold or delay further payments. Interest at two percent (2%) above the legal rate applies automatically to overdue amounts from the due date until payment in full. Costs, fees and expenses (including legal costs) incurred in recovering sums due are recoverable on a full indemnity basis.

6. Expenses

The Client agrees to reimburse reasonable out-of-pocket expenses incurred in providing the Services, including a per diem allowance based on the destination country, and travel costs such as transportation, meals, lodging, round-trip economy class airfare, reasonable hotel accommodation, and visa or ancillary expenses. Expenses are invoiced separately from service fees and supported by documentation where applicable. UXcelerate may request an advance to cover anticipated expenses.

7. Revisions, feedback and Client responsibilities

Unless otherwise agreed, deliverables include a maximum of three (3) rounds of revisions per deliverable, with the third revision considered final. Additional revisions are billed at the rate stated in the Engagement Letter.

The Client agrees to provide consolidated feedback within three (3) business days of a deliverable being submitted. "Consolidated feedback" means a single, organised communication containing all comments, suggestions and revision requests. Failure to respond for more than three (3) consecutive business days without prior written notice may result in additional charges at the rate stated in the Engagement Letter.

If the Client becomes unresponsive for more than ten (10) consecutive business days following submission of a deliverable, the engagement may be deemed terminated by the Client. In that case UXcelerate may invoice for all work completed up to the last point of active engagement, together with any applicable cancellation fee, and may withhold deliverables until outstanding amounts are settled.

8. Timelines and delays

Completion dates are targets rather than guarantees, and may be affected by: delays caused by the Client's failure to provide timely feedback, approvals or inputs, to grant access to required tools or documentation, to make relevant stakeholders available, or to respond within agreed timeframes; delays attributable to third-party vendors or external dependencies; unexpected technical difficulties; changes to scope requested by the Client; and events of force majeure, including acts of God, natural disasters, epidemics, pandemics, governmental actions, illness, labour disputes, power outages, and failure of internet or communication networks.

Where such delays arise, UXcelerate will notify the Client promptly and the parties will agree a reasonable extension. UXcelerate is not liable for any impact on the timeline caused by these factors, and the Client is responsible for delays resulting from its own acts or omissions.

9. Duration and termination

Project engagements run until the Services are completed and final payment is received. Either party may terminate on thirty (30) calendar days' written notice.

Retainer engagements carry a minimum commitment of three (3) months. During that period cancellation is not available and the full remaining commitment is payable. After the minimum commitment period, the retainer continues on a month-to-month basis and either party may terminate on thirty (30) calendar days' written notice.

Where a retainer is terminated without the required thirty (30) days' written notice, a cancellation fee equal to one (1) month's retainer fee applies. This is in addition to any retainer payment already due, and compensates for time allocated, planning and opportunity costs arising from reserved availability. For project engagements, cancellation fees may apply as set out in the Engagement Letter.

On termination for any reason, UXcelerate will deliver all work completed up to the effective date of termination and issue a corresponding invoice, including any confirmed expenses, which the Client agrees to settle on the agreed payment terms.

10. Intellectual property

On full and final payment for the Services, the Client acquires ownership of the final deliverables created for the engagement, including approved design assets, documentation and files expressly identified as final.

Any deliverables, drafts, concepts or intellectual property that remain unpaid, whether partially or in full, remain the sole property of UXcelerate. The Client has no right to use, reproduce, modify or distribute such materials unless and until full payment has been received.

UXcelerate retains the right to use and reuse underlying design techniques, methodologies, tools, frameworks and non-identifiable elements developed or employed during an engagement for future work. Such reuse will not involve or disclose the Client's confidential or proprietary information.

11. Portfolio and marketing use

Unless otherwise agreed in writing, UXcelerate reserves the right to display final and in-progress deliverables, excluding any confidential or proprietary business information, in her professional portfolio, website, case studies, presentations and social media for promotional and marketing purposes.

12. Warranties and limitation of liability

The Services and deliverables are provided on an "as-is" and "as-available" basis. UXcelerate makes no warranty as to any particular outcome, result or performance metric, such as increased sales or user engagement, as such results depend on external factors beyond UXcelerate's control, including market conditions, user behaviour and third-party systems.

The Client assumes full responsibility for the implementation, use and integration of the deliverables, including consequences arising from the actions of third parties or external vendors.

To the fullest extent permitted by law, UXcelerate is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue or business opportunities, whether in contract, tort (including negligence) or otherwise. UXcelerate's total aggregate liability for all claims arising under or related to an engagement shall not exceed the total fees paid by the Client for that engagement.

13. Confidentiality

UXcelerate treats as strictly confidential all proprietary, sensitive and non-public information received from the Client, including business strategies, financial data, client or partner lists, designs, trade secrets and project documentation, and will not disclose or use it for any purpose other than performing the Services without the Client's prior written consent.

The Client likewise agrees to keep confidential any confidential information belonging to UXcelerate, including design frameworks, methodologies, tools, templates and workflows shared during the engagement.

Confidential information does not include information that is publicly available through no fault of the receiving party, lawfully obtained from a third party, or required by law to be disclosed, provided prompt prior notice is given where legally permitted.

14. Independent relationship

UXcelerate acts as an independent contractor and not as an employee, agent or partner of the Client. Nothing in these Terms creates an employment relationship or entitles either party to bind or incur obligations on behalf of the other. UXcelerate has sole discretion over the methods, techniques and processes used to perform the Services, and is free to provide similar services to other clients, provided this does not conflict with obligations owed to the Client or result in unauthorised disclosure of the Client's confidential information.

15. Third parties and subcontractors

Where an engagement requires additional expertise or resources, UXcelerate may, with the Client's prior written consent, engage subcontractors or third-party professionals. UXcelerate is not liable for issues, delays or damages arising from the implementation, integration or use of third parties approved by the Client, including developers or external vendors.

16. General

Precedence. These Terms govern use of this website and the general basis on which UXcelerate provides services. Where an Engagement Letter or signed agreement conflicts with these Terms, the signed agreement prevails for that engagement.

Amendments. Amendments to a signed agreement must be made in writing and signed by both parties. UXcelerate may update these website Terms from time to time, with the current version published on this page.

Severability. If any provision is found to be illegal, invalid or unenforceable, the validity and enforceability of the remaining provisions is not affected or impaired.

Governing law and jurisdiction. These Terms are governed by and construed in accordance with the laws of the Republic of Mauritius. The parties submit any dispute to the jurisdiction of the courts of the Republic of Mauritius, and expressly agree to endeavour to find an amicable solution to any dispute before opting for litigation.

Electronic signature. Agreements and related documents may be signed electronically, and electronic signatures have the same legal effect, validity and enforceability as manually written signatures.

17. Contact

Emilie Roussety trading as UXcelerate
Mauritius
Email: info@emilieroussety.com
Website: emilieroussety.com