Client experience that drives retention.
Selected work across regulated digital products, focused on the experience decisions that keep clients engaged and coming back.
MCB Juice launched in 2007 and had accumulated a decade of features and legacy code. A two year redesign moved more than 500,000 customers onto a cleaner, faster app.
A B2B cross-border payments fintech with strong relationships and a solid product, held back by an unfocused digital presence and a fully manual, months-long onboarding. An audit brought clarity to its positioning, messaging, and onboarding journey.
Tourists could already tap to pay on local terminals, but Mauritian customers could not. This project embedded card tokenisation directly into the Juice app.
A regulatory change cut the wallet financing repayment window from 120 days to 45. Embedded factoring gave businesses a cashflow route without leaving the platform.
Send to mobile had grown 50% in volume, but the experience was purely transactional. This project gave peer to peer transfers emotional and cultural weight.
Most billers ran on legacy systems that took 2 to 3 business days to reconcile. This project introduced real time payments without breaking the old rails.